Question 1

Who are the recipes suitable for?

Accepted Answer

We cater to all age groups, from as little as 6 months to toddlers, older children and the whole family! We love to promote eating the same meal all together at the table as we believe this benefits little ones greatly, therefore we make recipe's to easily encourage this.

Question 2

How do I log into the app?

Accepted Answer

Please log in by clicking the small circle icon in the top left hand corner of the screen. When you log in once you should not have to log in again.

Question 3

Do you offer dairy-free recipes?

Accepted Answer

Yes! 90% of our recipes have a dairy free alternative. We like to ensure our little allergy babes are not missing out. We have made a whole, entire section dedicated to dairy-free so it is easy for our customers to browse, read and cook!

Question 4

I am having trouble viewing recipes on the app

Accepted Answer

Trouble opening the different sections on the recipe?
Please ensure you are clicking the arrows next to the text so that the box can expand.

Recipe is appearing blank when I click it?
This means interference has occurred when downloading your app originally or your app is not up to date. Please remove the app from your device > re-download > log back in using the circle icon in the top left hand corner.

Question 5

Do you offer a free trial?

Accepted Answer

Yes! we offer a one time free trial on our monthly subscription. This trial lasts for 7 days.

We like to be as transparent and honest with our customers as possible, therefore when your trial is near the end we will email you to remind you to cancel if you do not wish to continue. If you wish to continue, just leave the membership running and it will automatically continue as a regular, monthly subscription at £3.99 a month which you can still cancel easily with the click of a button at any time you wish. You are never locked into anything with us.

Question 6

Am I tied into a contract?

Accepted Answer

No. Here at Tiny Tums Recipes, we offer no contract, cancel anytime subscriptions. This means our customers are welcome to cancel or re-join at any given time, you are not locked in and you can cancel easily yourselves with the click of a button on your members dashboard. We love to work around your circumstances and allow you to be flexible with your memberships.

Question 7

How many recipes do you offer?

Accepted Answer

We offer over 500 recipes on our website, and we're constantly updating! Unlike a traditional cookbook, our site is a never-ending, always-updating, pocket-sized cookbook. We add new recipes weekly, ensuring there's always something fresh and exciting for your family to enjoy.

Question 8

I have forgotten my password

Accepted Answer

If you have forgotten your password, follow these simple steps:
 
HOME > LOG IN > LOG IN WITH EMAIL > FORGOT PASSWORD > ENTER EMAIL > CHANGE PASSWORD ON THE EMAIL RECIEVED FROM US.

Question 9

Do you offer vegan options?

Accepted Answer

Yes. We have lots of vegan recipes to enjoy by little ones or the entire family.
We like to offer an alternative vegan option on majority of our meals where we can, so no one is having to miss out

Question 10

How often are new recipes added?

Accepted Answer

We add new recipes every single week! You can find our new recipes featured at the top of our recipe page.

Question 11

Trouble resetting my password?

Accepted Answer

Trying to reset your password?

Follow the instructions below:

Click the menu in the top right hand corner > Click log in > Reset password > Follow instructions in the reset password link sent to your email.

Haven't received your email?

1. Check your junk mail
2. Clear your cache and cookies from your internet browser and try again 
3. If you still have not received a reset password link email us at contact@tinytumsrecipes.com

Question 12

How do I get in contact with you?

Accepted Answer

You can contact us by emailing contact@tinytumsrecipes.com and someone will be happy to assist you within 24 hours. We are proud to offer a fast, efficient and friendly customer service experience.

Question 13

Can I store all my favourite recipes somewhere?

Accepted Answer

Yes! You can store all your favourite recipe's to cook in your favourites section to help you access them with ease as well as keep track of meals your family enjoyed to re-cook in the future when using our website. Just find the recipe's you love and click the heart icon in the top right hand corner of the recipe image. This will automatically add it to your favourites section, making it super easy for you to reach your go to recipes without scrolling the entire website.

How to locate your favourites page:
Click the menu bar > Click your account at the top > Scroll down to favourites

or

Head to your members dashboard > click favourites

The favourites section will also be launching on the app very soon!

Question 14

Do you cater to picky eaters?

Accepted Answer

Yes! Our expertise is fussy eating and our entire website is based around it. We also have extra information under the "picky eating" section of our feeding guide, as well as a 12 week programme to help combat picky eating.

Question 15

How do I cancel my membership?

Accepted Answer

To cancel your membership please follow the instructions below:

Log in on our website www.tinytumsrecipes.com (www.tinytumsrecipes.com)> Click the menu in the top right hand corner > Click your account icon > Subscriptions > Cancel next to your active subscription.

You are welcome to cancel and re-join at any time. All our memberships are no contract.

Question 16

Do you cater to children with ASD?

Accepted Answer

Yes we specialise in neophobic  (toddler stage) picky eating, food anxiety, sensory aversions and picky eating with ASD

Question 17

My membership has randomly cancelled?

Accepted Answer

If your membership has cancelled it would be due to these following reasons:

1. You have recently received a new bank card and have not updated your details on your account therefore the payment has failed and membership has expired.
2. You had insufficient funds in your account when we tried to take payment firs time and then second time. Due to this the membership will automatically expire.

If this is the case you can activate your subscription again by taking a new subscription out under the same login.
If you are still confused as to why your account has cancelled or need extra help please contact us at contact@tinytumsrecipes.com (contact@tinytumsrecipes.com)and we can assist you further.

Question 18

If I have a monthly membership and want to update to a lifetime or yearly will the monthly automatically cancel?

Accepted Answer

You are welcome to update your membership at any time under your same account however no it will not automatically cancel. When taking out your new membership be sure to head to your subscriptions page which will show you all your current, active subscriptions. Here you can click cancel next to the subscription you do not wish to continue.

Question 19

Where are you based?

Accepted Answer

Tiny Tums Recipe's is based in the UK (United Kingdom) however entirely online. Anyone worldwide can have a membership with us.

Question 20

What is your email response wait time?

Accepted Answer

We answer all emails within 24 hours of receiving them Monday to Friday.
If you email us on a Saturday or Sunday you will get a response the next working day, being Monday.